SHAMANTH R
04
/ 04
In train assistance.
Grievance - reporting
Application for IRCTC
Ui/Ux || Interaction Design.
Objective
Project
Mentor
Team
Duration
Understanding the principles and workflow of Interaction design by developing an app for the Indian railway services
Shamanth R
Shreyas Bal
Yash Shenai
Interaction design
Sachin Pisharody
Vipin Yadav
6 weeks
Vision
To create a seamless experience for the IRCTC app users to fulfill their needs during the train journey to make it more hassle-free.
Challenge
We discovered that Indian railway passengers faced numerous grievances during a train ride. Getting them resolved was so tedious that the passengers chose to ignore them for the rest of the journey.
This made the journey unsatisfactory
Sollution
We designed and developed an app, called 'Sahara', which allows the users to report grievances and emergencies in real-time during the train journey, and motoring the progress on the same so that the time lost in informing authorities and assigning help is reduced, and the service providers are held accountable.
Project Plan.
Research.
The objective of the primary research was to get an idea of the vast user base and gain insights into their travel experiences. This was done through Surveys and later shortlisting the survey applicants for in-depth interviews.
Surveys
Passenger interviews
Ticket collector
interview
The following are the survey responses from 140 participants.
" How would you rate the overall experience of traveling through Indian railways? "
" What are the issues faced while traveling through Indian railways? "
Interview.
Through interviews, we developed an understanding of the passenger's mindsets, requirements, and their frustrations.
" Have to go through the entire train in search of the staff members "
" Had to interrupt family lunch
when the TC arrived "
" I have to clean the dirty area all by
my self even after informing the staff "
" Need to keep an eye out for
all my family members' ID cards. "
" I love the train journey but these grievances
just kill the vibe "
Primary
Persona .
Novice passenger who travels alone
Secondary
Persona .
Experienced passenger travelling with family.
Design brief
To create a seamless experience for the IRCTC app users to report their grievances during the train journey to make it more hassle-free/enjoyable.
Journey mapping.
Discovering possible intervention areas.
Geeta
Primary Persona
Uses train to travel from college to home and vice versa
Mukesh
Secondary Persona
Uses the train as a primary mode of transport, and travels with his family.
Task Allocation.
Developing the features of the app.
LoFi mockup.
Designing the layout and the structure
Easy sign-up.
Easily sign up for the app through the IRCTC account. This automatically sets up travel
Doc Upload.
Registration is done by linking the app to your IRCTC account. Which links your travel plans and sets up accordingly
Convinient tracking.
Track the precise location of your train and also the platform number in real-time avoiding any
Scan to verify.
Verify your seat by scanning the QR code corresponding to your seat number and enjoy your journey without being interrupted by the TC.
In-train assistance.
Upon scanning the QR code the assistance portal opens, where you can report your grievances, and emergencies, and find any relevant information regarding your train travel.
Quick report.
SAHARA enables you to report your problem immediately to the train staff within the comfort of your seat.
Track grievance.
Track the progress of your grievances being solved.
Passenger verification.
Verify the staff officials upon the solution of your grievance to avoid any miscommunication.
Service feedback.
Feedback from the passengers helps maintain/improve the service offered by the staff members of the train.
Try the app yourself...